Privacy & Data Protection
Privacy Policy
This Privacy Policy explains how PeptideDirect.ca collects, uses, discloses, and safeguards personal information when you visit our website or place an order. It also describes your choices and rights.
At a glance
Key points
We collect information you provide (such as contact and order details) and limited technical data (such as IP address and device information) to operate the store, process payments, ship orders, prevent fraud, and improve the site. We do not sell personal information.
Information we collect
Information you provide: name, email, phone number, billing/shipping address, account credentials, order notes, and communications with support.
Order and payment data: items purchased, totals, transaction identifiers, and payment status (payment card details are handled by our payment processors).
Automatic data: IP address, browser type, device identifiers, pages viewed, and approximate location derived from IP.
Cookies and similar technologies: used for cart/session functionality, preferences, analytics, and security.
How we use your information
We use personal information to: (1) create and manage accounts; (2) process orders and payments; (3) ship products and provide order updates; (4) respond to inquiries and provide customer support; (5) detect, prevent, and investigate fraud or misuse; (6) comply with legal obligations; and (7) improve our website, products, and educational content.
Sharing, cookies, and your choices
Common questions about disclosures, cookies, and managing preferences.
Do you share my information with third parties?
We share information with service providers that help us operate the store (for example, payment processing, shipping/fulfillment, analytics, and customer support). They may access personal information only to perform services for us and are expected to protect it.
Do you sell personal information?
No. We do not sell personal information.
What cookies do you use?
We use essential cookies for site functionality (such as cart and checkout), and may use analytics cookies to understand site usage. Some cookies are set by third-party services integrated into the site.
How can I control cookies?
You can control cookies through your browser settings (including blocking or deleting cookies). Note that disabling certain cookies may affect cart, checkout, and account features.
How long do you keep my information?
We retain personal information as long as needed for the purposes described above, including fulfilling orders, maintaining records, resolving disputes, enforcing agreements, and meeting legal or tax requirements.
What rights do I have?
Depending on your location, you may have rights to request access, correction, deletion, or portability of your personal information, and to withdraw consent where applicable. To make a request, contact us using the details below.
Security, international transfers, and children
Security: We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.
International transfers: Your information may be processed in jurisdictions outside your province/territory or country, including where our service providers operate. Those jurisdictions may have different data protection laws.
Children: Our website is not intended for individuals under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children.
Contact and updates to this policy
If you have questions, want to exercise your privacy rights, or need help with your account, contact us via our Contact Us page.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
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