Who we are
PeptideDirect.ca (referred to as “we,” “us,” or “our”) operates the website at https://peptidedirect.ca. We are a Canadian research peptide supplier committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
Our Privacy Officer can be contacted at:
- Email: privacy@peptidedirect.ca
Comments
If you leave comments on our Site, we collect:
- The data shown in the comments form
- Your IP address and browser user agent string (for spam detection)
- An anonymized hash of your email (for Gravatar profile picture, if applicable)
After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract any location data from images on the website.
Cookies
We use cookies and similar technologies to enhance your browsing experience.
4.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
4.2 Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential cookies | Enable core functionality (login, cart, checkout) | Session / varies |
| Preference cookies | Remember your settings (language, saved items) | 1 year |
| Analytics cookies | Understand how visitors use our Site | Varies |
| Comment cookies | Save your name/email if you opt in | 1 year |
| Login cookies | Keep you logged in | 2 days (2 weeks if “Remember Me”) |
| Article edit cookie | Tracks post you just edited | 1 day |
4.3 Managing Cookies
You can control cookies through your browser settings. Disabling cookies may affect Site functionality.
Embedded content from other websites
Pages on this Site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves exactly as if you visited that website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content, including tracking interaction if you have an account and are logged in to that website.
We recommend reviewing the privacy policies of any third-party sites you interact with.
Who we share your data with
We share data only as necessary to provide our services
| Recipient | Purpose |
|---|---|
| Payment processors | Process your payments (we do not store full payment details) |
| Shipping carriers | Deliver your orders (Canada Post, UPS, etc.) |
| IT service providers | Website hosting, email services, analytics |
| Professional advisors | Legal, accounting, or compliance advice (as needed) |
| Law enforcement/regulators | When required by law or to protect our legal rights |
How long we retain your data
| Data Type | Retention Period |
|---|---|
| Order information | 7 years (to comply with tax and legal requirements) |
| Account information | Until you delete your account (or as long as your account is active) |
| Comments | Indefinitely (to recognize and approve follow-up comments) |
| Communications | As long as necessary to resolve your inquiry, plus reasonable record-keeping |
| Compliance records | As required by law or our legal obligations |
| Analytics data | Aggregated and anonymized; individual data retained per analytics provider’s policy |
After retention periods expire, your information will be securely deleted or anonymized.
What rights you have over your data
Under PIPEDA and applicable Canadian privacy laws, you have the following rights:
8.1 Access
You may request a copy of the personal information we hold about you. This includes any data you have provided to us.
8.2 Correction
You may request that we correct any inaccurate or incomplete information.
8.3 Deletion
You may request that we erase personal information we hold about you, subject to legal obligations (e.g., we must retain order records for tax purposes).
8.4 Withdraw Consent
You may withdraw consent for marketing communications at any time (unsubscribe link in emails or contact us).
8.5 How to Exercise Your Rights
To exercise these rights, contact our Privacy Officer:
- Email: privacy@peptidedirect.ca
- Mail: [Your Business Address]
Please include sufficient information to identify you and your request. We will respond within 30 days as required by PIPEDA.
Where your data is sent
Visitor comments may be checked through an automated spam detection service. Your information may be processed by our third-party service providers (payment processors, email services, shipping carriers) located outside Canada. These providers are contractually obligated to protect your information and process it only in accordance with our instructions. By using our Site, you consent to such transfers
2) What Personal Information We Collect and Why
2.1 Orders and Purchases
When you place an order, we collect:
| Information | Purpose |
|---|---|
| Name | Identify you, ship orders |
| Email address | Order confirmations, updates, support |
| Phone number (optional) | Carrier contact for delivery issues |
| Shipping address | Deliver your order |
| Billing address | Verify payment method |
| Payment information | Process transactions (processed by third-party payment providers—we do not store full payment details) |
2.2 Account Registration
If you create an account, we collect:
- Username and password (encrypted)
- Order history
- Saved addresses (optional)
- Saved COAs and documentation (for your convenience)
2.3 Compliance and Verification
For research peptide purchases, we may collect:
- Age verification data
- Research statement acknowledgments
- Professional affiliation information (for wholesale accounts)
- Verification documents (institutional email, business registration, etc.)
This information is collected to ensure compliance with our Terms of Service and applicable laws.
3) How We Use Your Information
We use your personal information to:
- ✅ Process and fulfill your orders
- ✅ Communicate order updates and respond to inquiries
- ✅ Verify your eligibility to purchase research products
- ✅ Maintain your account and order history
- ✅ Improve our Site and customer experience
- ✅ Detect and prevent fraud
- ✅ Comply with legal obligations (record-keeping, tax requirements)
- ✅ Send important service announcements (order confirmations, policy changes)
- ✅ With your consent, send marketing communications (you may opt out at any time)
9) Account Users
If you register on our website, you can see, edit, or delete your personal information at any time (except your username). Website administrators can also see and edit that information.
10) How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure hosting environment
- Access controls and authentication
- Regular security assessments
- Limited employee access to personal information
- Secure deletion practices
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
12) Canada’s Anti-Spam Legislation (CASL)
We comply with Canada’s Anti-Spam Legislation (CASL) . We will only send commercial electronic messages (marketing emails) with your consent, and each message will include:
- Clear identification of the sender
- A functioning unsubscribe mechanism
- Our contact information
You may withdraw consent to receive marketing communications at any time by clicking “unsubscribe” in any email or contacting us.
13) Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.
14) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when changes were made.
For material changes, we will provide notice via:
- Email notification (if we have your email address)
- A prominent notice on our Site
Your continued use of the Site after changes become effective constitutes acceptance of the updated Privacy Policy.
15) Contact Information
Privacy Officer
For privacy-related questions, concerns, or requests:
| Method | Contact |
|---|---|
| privacy@peptidedirect.ca | |
| [Your Business Address] | |
| Contact Form | https://peptidedirect.ca/contact-us |
Regulatory Authority
If your privacy concern is not addressed to your satisfaction, you have the right to contact:
Office of the Privacy Commissioner of Canada
- Website: https://www.priv.gc.ca
- Phone: 1-800-282-1376