Shipping Policy
Shipping, handling, and delivery information
This Shipping Policy explains how PeptideDirect.ca processes orders, packaging standards, shipping timelines, and what to do if an issue occurs in transit.
Order Processing
Processing times and fulfillment
Orders are typically processed within 1–2 business days after payment is confirmed. Business days exclude weekends and statutory holidays. During peak demand or carrier disruptions, processing times may be extended; if so, we will provide an update by email.
Shipping coverage
We ship to addresses within Canada. If you require shipping outside Canada, please contact us before ordering to confirm availability and requirements.
Shipping methods and delivery estimates
Delivery estimates begin once your order has shipped (not when it is placed). Estimated transit times vary by destination and carrier service level. Tracking is provided when available. Carrier delays (weather, remote locations, service interruptions) may impact delivery timelines.
Shipping fees
Shipping fees are calculated at checkout based on destination, package weight, and selected service. Any promotional shipping offers (if available) will be shown automatically during checkout.
Packaging and discretion
We use secure, protective packaging designed to help reduce the risk of damage in transit. Orders are shipped in discreet outer packaging where possible. Please ensure your shipping address is complete and accurate to avoid delivery issues.
Address accuracy and delivery responsibility
You are responsible for providing a correct shipping address. If a package is returned due to an incorrect or incomplete address, we may require payment of reshipping fees. If you notice an error after placing an order, contact us as soon as possible; changes may not be possible once fulfillment begins.
Shipping FAQs
Common questions about tracking, delays, and shipment issues.
When will I receive my tracking information?
Tracking details are sent by email after your order ships. If you do not see the email, check spam/junk folders and verify the email address used at checkout.
My tracking shows “delivered,” but I don’t have the package. What should I do?
First, check around the delivery location and with building management or neighbors. If it is still missing, contact us promptly so we can help you initiate a carrier trace where applicable.
What if my order arrives damaged?
Contact us within 48 hours of delivery with photos of the outer packaging and the items received. We will review and advise next steps based on the circumstances and carrier requirements.
What happens if my package is delayed?
Carrier delays can occur due to weather, remote delivery routes, or service interruptions. If your tracking has not updated for several business days, contact us and we will assist with a carrier inquiry when possible.
Do you ship to PO boxes?
Some carrier services can deliver to PO boxes while others cannot. If you must use a PO box, choose an eligible service at checkout (if available) or contact us before ordering.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, contact us immediately. Once an order has entered fulfillment or shipped, changes may not be possible.
Ready to place an order?
Browse our catalog and complete checkout to see real-time shipping options and rates for your location.